What is ServiceNow Virtual Agent?

ServiceNow Virtual Agent is an AI-powered chatbot that provides conversational support and automates tasks within your ServiceNow instance. It leverages Natural Language Understanding (NLU) to interpret user requests and provide relevant responses, guiding users through various processes and resolving issues efficiently.

Key Features of ServiceNow Virtual Agent:

• Natural Language Understanding (NLU):  Understands the intent behind user requests, even if they are expressed in natural language, allowing for more human-like interactions.
• Personalized Conversations:  Provides personalized responses based on user context, such as their role, location, and previous interactions.
• Integration with ServiceNow Workflows:  Seamlessly integrates with your existing ServiceNow workflows, automating tasks like password resets, incident creation, and knowledge base searches.
• Omnichannel Support:  Available across various channels, including web portals, mobile apps, and messaging platforms like Slack and Microsoft Teams.
• Easy-to-Use Interface:  Provides a user-friendly interface for building and managing conversational flows, even without coding experience.

Benefits of ServiceNow Virtual Agent for ITSM

• Enhanced User Experience:  Provides instant, personalized support, improving user satisfaction and reducing frustration.
• Increased Efficiency:  Automates routine tasks and deflects support tickets, freeing up your IT team to focus on more complex issues.
• Improved Productivity:  Empowers users with self-service capabilities, allowing them to resolve issues quickly and independently.
• Reduced Costs:  Lowers support costs by automating tasks and reducing the need for human intervention.
• 24/7 Availability:  Provides round-the-clock support, ensuring users can get help whenever they need it.
• Scalability:  Easily scales to handle increasing volumes of requests and interactions.

Use Cases for ServiceNow Virtual Agent in ITSM

• Password Resets:  Automate password reset requests, reducing the burden on your IT support team.
• Incident Creation:  Guide users through creating incidents, ensuring that all necessary information is captured for efficient resolution.
• Knowledge Base Searches:  Help users find answers to their questions by automatically searching your knowledge base and providing relevant articles.
• Service Catalog Requests:  Enable users to request services, such as software installations or hardware replacements, through conversational interactions.
• Employee Onboarding:  Guide new employees through the onboarding process, providing information, resources, and access to necessary systems.

Oblytech’s Expertise in ServiceNow Virtual Agent

Oblytech’s team of ServiceNow experts can help you implement and optimize ServiceNow Virtual Agent to transform your ITSM. We offer:

• Implementation and Configuration: We’ll guide you through the setup and configuration of Virtual Agent, ensuring it aligns with your specific needs and workflows.
• Conversational Flow Design: We’ll help you design engaging and effective conversational flows that guide users through various processes and resolve their issues efficiently.
• Integration with ServiceNow: We’ll seamlessly integrate Virtual Agent with your existing ServiceNow applications and workflows to automate tasks and improve productivity.
• Training and Support: We provide comprehensive training and ongoing support to ensure your team can effectively manage and utilize Virtual Agent.

Why Choose Oblytech?

• ServiceNow Expertise:  Our team of certified ServiceNow experts has deep knowledge and experience in implementing and optimizing ServiceNow solutions, including Virtual Agent.
• Proven Track Record:  We have a successful track record of helping businesses across various industries transform their ITSM with ServiceNow Virtual Agent.
• Client-Centric Approach:  We work closely with you to understand your unique needs and challenges, tailoring our solutions to achieve your specific goals.
• Cost-Effective Solutions: We leverage our offshore capabilities to provide high-quality ServiceNow services at competitive rates.