ServiceNow

ServiceNow Solutions

At Oblytech, we understand that ServiceNow is a powerful platform with a vast array of modules and applications designed to streamline various aspects of your business. Our expert consultants have in-depth knowledge of these modules and can help you implement, customize, and optimize them to achieve maximum efficiency and ROI.

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IT Service Management (ITSM)

Enhance your IT service delivery, improve user satisfaction, and reduce costs with our ServiceNow ITSM solutions. We’ll help you:

Incident Management:

Swiftly resolve incidents and minimize downtime with automated workflows and efficient communication.

Problem Management:

Identify and eliminate root causes of recurring issues to prevent future disruptions.

Change Management:

Implement controlled changes with minimal risk, ensuring smooth transitions and maintaining system stability.

Knowledge Management:

Empower your employees with a self-service knowledge base for faster issue resolution and improved productivity.

Service Catalog:

Create a user-friendly catalog of IT services, streamlining request fulfillment and enhancing user experience.

IT Operations Management (ITOM)

Optimize your IT infrastructure and operations with ServiceNow ITOM. Our solutions enable you to:

Event Management:

Monitor your IT environment in real-time, detecting and responding to events before they impact your business.

Operational Intelligence:

Gain actionable insights into your IT operations with dashboards, reports, and analytics.

Cloud Management:

Manage your cloud infrastructure efficiently, optimizing costs and ensuring performance.

Discovery and Service Mapping:

Automatically discover and map your IT infrastructure for better visibility and control.

Customer Service Management (CSM)

Deliver exceptional customer service and build lasting relationships with ServiceNow CSM. Our solutions help you:

Case Management:

Streamline case management processes, improve agent productivity, and resolve customer issues faster.

Customer Service Portal:

Empower customers with self-service options and knowledge base access for quick issue resolution.

Omnichannel Support:

Provide seamless support across multiple channels (phone, email, chat, social media) for a unified customer experience.

Field Service Management:

Optimize field service operations with real-time scheduling, dispatching, and mobile access to customer information.

Human Resources Service Delivery (HRSD)

Optimize your IT infrastructure and operations with ServiceNow ITOM. Our solutions enable you to:

Onboarding and Offboarding:

Automate employee onboarding and offboarding processes for a seamless and efficient experience.

Employee Self-Service:

Empower employees with a self-service portal to access HR information and services, reducing the burden on HR staff.

Case and Knowledge Management:

Streamline HR case management and provide employees with a knowledge base for quick answers to their questions.

Performance Management:

Automate performance reviews, goal setting, and feedback processes.

IT Asset Management (ITAM)

Gain complete visibility and control over your IT assets with ServiceNow ITAM. Our solutions help you:

Hardware Asset Management:

Track and manage your hardware assets throughout their lifecycle, from procurement to disposal.

Software Asset Management:

Ensure compliance with software licenses, optimize usage, and reduce costs.

Cloud Asset Management:

Manage your cloud resources effectively, ensuring optimal utilization and cost savings.

Configuration Management Database (CMDB):

Maintain a comprehensive and accurate inventory of your IT assets and their relationships.

Virtual Agent

Empower your employees and customers with 24/7 self-service support using ServiceNow Virtual Agent. Our intelligent virtual agents can:

Predictive Intelligence

Proactively identify and resolve IT issues before they impact your business with ServiceNow Predictive Intelligence. Our AI-powered solutions help you: